Platform Policies

TechSolution provides an online marketplace platform that connects buyers and sellers for various goods and services. This document outlines the key policies that govern the use of our platform, responsibilities, and expectations for all users, including customers, merchants, and employees.

The TechSolution platform offers an online marketplace where merchants can list products, and customers can browse, purchase, and interact with these listings. We are committed to maintaining a safe, reliable, and secure platform that fosters trust and provides value for both buyers and sellers.

3.1 For Merchants

Merchants must:

• Ensure all products and services listed comply with applicable laws and regulations.
• Accurately describe products and services with clear pricing, shipping information, and terms of sale.
• Honor all terms of sale and customer commitments.
• Provide timely and courteous customer service, resolving any complaints or disputes promptly.

Merchants are prohibited from:

• Listing counterfeit, illegal, or prohibited items.
• Engaging in fraudulent practices, such as false advertising or misrepresentation of products.
• Using the platform for spamming or irrelevant marketing.
• Engaging in discriminatory or offensive conduct toward customers.

3.2 For Customers

Customers must:

• Use the platform in good faith and with respect for other users.
• Provide accurate information during registration, checkout, and communication with merchants.
• Adhere to payment terms and conditions when making purchases.
• Report any suspicious activity or fraudulent listings to TechSolution immediately.

Customers are prohibited from:

• Engaging in fraudulent activity, such as chargebacks or payment fraud.
• Using the platform for illegal activities or to sell prohibited goods.
• Attempting to manipulate ratings, reviews, or feedback on listings.

3.3 Prohibited Content

The following content is strictly prohibited on the platform:

• Products or services that violate intellectual property rights (e.g., pirated software, counterfeit goods).
• Content that promotes hate speech, violence, or discrimination.
• Adult content or any material that is explicit, offensive, or obscene.
• Fraudulent, deceptive, or misleading information.

4.1 Data Collection

TechSolution is committed to protecting the privacy of our users. We collect personal data only when necessary for platform functionality, such as creating accounts, processing payments, and enhancing user experience.

We collect the following types of personal information:

• Name, email address, and contact details
• Payment information (processed securely via third-party payment providers)
• Order history and browsing preferences
• Any other information provided by users during account setup or transactions

4.2 Data Security

We use industry-standard security measures to protect user data, including encryption, secure payment gateways, and regular security audits. However, users must be aware that no system is 100% secure, and we cannot guarantee complete protection against breaches.

4.3 User Rights

Users have the right to access, modify, or delete their personal information. If you wish to update your details or request a deletion of your account, please contact our customer support team at the company's support mail info@techsolution.com.

5.1 Payment Processing

All payments on the platform are processed securely via third-party payment processors. The platform does not store sensitive payment details, such as credit card numbers, on our servers.

5.2 Refund and Dispute Resolution

• Refunds: Merchants are responsible for issuing refunds in compliance with their return policy. Customers should review the merchant's return policy before making a purchase.
• Dispute Resolution: In the event of a dispute between a customer and a merchant, both parties are encouraged to resolve the matter amicably. If a resolution cannot be reached, TechSolution may step in to facilitate the process, depending on the severity and circumstances.

5.3 Transaction Fees

Merchants will be charged a transaction fee based on the sale amount. The fee structure will be outlined in the merchant agreement. Fees may be subject to change, and merchants will be notified in advance.

We aim to provide a stable, high-performance platform with minimal downtime. However, there may be occasional maintenance or service interruptions. We will notify users in advance of planned maintenance or downtime.

TechSolution is not liable for any losses or damages resulting from the unavailability of the platform due to technical issues or force majeure events.

7.1 User Accounts

Users (both merchants and customers) must create an account to access the full functionality of the platform. Accounts are personal and non-transferable. Users must provide accurate and truthful information during registration and update their information as necessary.

7.2 Account Suspension or Termination

TechSolution reserves the right to suspend or terminate user accounts if they violate the terms of service, engage in fraudulent activity, or engage in behavior that disrupts the platform or other users' experience. Users may appeal such decisions by contacting customer support.

8.1 Platform Content

All content on the platform, including but not limited to the website, mobile app, logos, trademarks, and other intellectual property, is the property of TechSolution and protected by copyright and trademark laws. Users are not allowed to copy, modify, or redistribute any content from the platform without prior written consent.

8.2 Merchant Content

Merchants retain ownership of the content they upload (e.g., product images, descriptions, etc.) but grant TechSolution a non-exclusive, worldwide license to use such content for the purposes of promoting their listings on the platform.

TechSolution complies with all applicable local, state, and federal laws, including data protection, consumer protection, and e-commerce regulations. Merchants and customers must also comply with all relevant laws and regulations when using the platform.

TechSolution reserves the right to modify or update this policy at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.

For any questions, concerns, or clarifications regarding this policy, please contact us at:

• Customer Support: info@techsolution.com
• Phone Number: +346-290-9872
• Website: https://techsolution.com